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Hardwood Warranty
Limited Warranty
In addition to product durability, we offer a wide range of choices in wood species and an assortment of board constructions. You can choose the floor that is right for you, your lifestyle, and your budget with our warranty backup.
Yet to have years of enjoyment of your new investment with peace of mind, you cannot rely on quality products and warranties alone. It is extremely important to observe that proper installation and maintenance are carried out, and also the specific relative humidity conditions within your home are well maintained.
Structural Lifetime Warrant
We warrant our engineered pre-finished hardwood flooring against any manufacturing defects caused by improper milling, assembly, grading, and finish coating. This warranty applies only to the original purchaser and installation site and is not transferable.
Structural Lifetime Warranty means that our engineered hardwood flooring products will remain free from delamination (separation between plies), buckling, warping, twisting, cupping or crowning in normal environmental conditions.
Normal environmental conditions mean that heating and ventilation systems shall be designed to maintain an interior relative humidity level between 40% to 60% RH all year round, to ensure the best performance of your engineered hardwood flooring.
Whenever this warranty is applicable, our liability shall be limited to replacing, or repairing the defective flooring board(s) due to manufacturing defects more than the 5% accepted industry norm, material only. Damage due to transportation, storage, installation, extreme indoor conditions (heat, dryness, or moisture), extreme sunlight exposure, or any other causes are not covered.
Exposure to excessive heat, dryness, or moisture may cause damage to your engineered hardwood flooring. It is natural that some minor contraction and expansion may occur due to the wood’s inherent properties. These occurrences will self-correct with seasonal climate change and/or when suggested normal environmental conditions are maintained.
Over time, natural color change may also occur on your hardwood flooring, which is not considered a defect.
Finish Warranty
We warrant to the original purchaser, that the factory-applied surface finish will not wear through or separate from the wood in the original installation site for a period of:
- 25 (twenty-five) years from the date of purchase, for UV Lacquer finish
- 3 (three) years from the date of purchase, for UV or Oxidative Oil finish when used under normal residential traffic conditions.
These warranties apply on the condition that regular and preventative maintenance has been carried out as recommended in this guide. (See special maintenance instructions for Oxidative Oil finish)
Our finish warranty excludes any indentations, scratches, or surface damage caused by lack of proper maintenance, misuse, improper modification, negligence, accidents, erosion, spike-heeled shoes, sand, grits, other abrasives, water spill, wet mopping, insufficient prevention and/or protection, and any normal deterioration due to wear and/or exposure such as fading due to sunlight exposure.
Surface wear is defined as readily visible wear on at least 10% of the surface area. Gloss reduction is not considered surface wear.
The application of floor care products other than those especially recommended for use on our pre-finished flooring may damage your floor and void the warranty.
To obtain Warranty Service, the end-purchaser shall contact our authorized seller or retailer within 30 (thirty) days after the defect is discovered. Original proof-of-purchase, Bill of Sale or other original documents must be retained and can be presented when demanded. See full warranty terms here